Frequently Asked Questions
UK Delivery: 3 to 5 working days
Europe: 5 to 7 working days
Rest of the World: 10 to 12 working days
If your order has not reached you within the above time it could be for the following reasons:
- Royal Mail has experienced delays
- Royal Mail has left you a calling card
- Your parcel has been left with a neighbour
- Your parcel has been left in a safe place that you have specified when placing your order.
If none of the above apply or you still cannot locate your parcel, please contact us.
Lost or Delayed Post
We use the most reliable & economical postal service to ensure your package arrives on time and safely.
But as we are all human and this happens occasionally that for reasons beyond our control, post can be delayed or take a wrong turn and vanish!
So if you think your order is late or lost, we will do all we can to help.
UK orders, please let us know if you have not received your order within 10 days of dispatch.
For non-UK orders, please allow two weeks before contacting us.
Can I cancel or Change my Order?
An order can not be cancelled once it has been placed. Please follow the returns process to receive a refund ensuring the unwanted items are returned within 14 working days or 7 working days for Sale items.
I will always try and help with any changes if your order is still being packed please message the shop via the chat or send an email to email@example.com
Can I add a Gift message to my Order?
Yes, please just email me at firstname.lastname@example.org and we will include your message within your order. Please ensure this is done straight after your purchase to avoid disappointment.
Can I Place an Order over the Phone?
Of course, just call the shop at +44 01637 520379, however if no answer please send a shop chat and ill call you back as soon as I can.
Can I Pick up my Online Order in-store?
At checkout I offer a pick up in store collection if you would prefer to collect your order instead if instead of using the postage options.
Will an Item be back In Stock?
Its always a possibility! Please email the shop and let us know if you are after something that is sold out and we can try and get it in for you!
What Payment Options are Available?
- In store: Credit card, debit card, gift card or cash.
- Online: Credit card, Debit card, Gift Card, Apple Pay, Google Pay, Shop Pay, LAYBUY
We offer 2 options for gift cards. You choose the value and we can send out a pretty gift card by post, or if you're in a hurry or maybe cutting it fine! We can send an e-Gift card which can be received immediately.
Where can I Return my Order?
To return an item(s) from this order please follow the back of the invoice in your order and use the returns address label.
Within 14 days of receipt of goods with proof of purchase (7 days for sale items).
In Store Returns & Exchange
We can only offer an exchange or credit voucher in store. Just come into store with your item and proof of purchase. Within 14 days of receipt of goods with proof of purchase (7 days for sale items). We cannot accept returns of nail varnish or earrings.
I work hard to ensure I source high standard products, however sometimes the odd thing slips through the net. If you find that your order is faulty or damaged in any way, just give us a call and we'll sort it out as quickly as possible.
I Haven't Received my Refund?
Your refund will be processed via the payment method used at the time of order, and it can take up to 5-7 working days to appear in your account depending on who you bank with.
Discount / Promo Codes
Only one code can be used per order, this includes free delivery or a discount that you may have received. Promo codes and discounts cannot be applied after the order is placed.
Where is Love of Lemons store Located?
The beautiful store is located in Nansledan, just outside Newquay in Cornwall.
We are open Monday to Saturday from 10am – 5pm and look forward to welcoming you in store.
Love of Lemons
Unit 2, Kew An Lergh
Street Myghtern Arthur
You can reach us through email or phone.
Phone: 01637 520379
So, where did the name Love of Lemons come from ?
The name Love of Lemons took sometime to arrive, it was mainly on holidays in France when we had time to reflect, become creative and also when we had time to just think. At first, it was more for an Instagram account where I could post things that I loved and that were just inspiring.
I had a long list of names and created a few Instagram accounts but none of them felt right. The one just before 'Love of Lemons' arrived was ‘Yardie’, as it was all about your backyard finds because I am such a collector of things, whether an old teapot, an old chair, books or clothing! But on reflection this still wasn’t right!
So along came the start, using 'Love of'... Love of the Moon, Love of You, and so on. Love of Lemons arrived as my parents have always had lemon trees and the fruit the lemon represents is my family, and I just knew this was it, it was the meaning of just to love everything around you – not the love of a real lemon, the lemon is what you want to be surrounded with!
Our Handpicked Vintage Clothing & Brands.
The buying of the vintage clothing and the new brands is all about the handpicking, this is so important to me and key to finding the best styles and fits.
I will always check each piece over to make sure the material and the fit work. Also this is the same for the vintage range as we all know good bits can be hard to find, but find I will!
Finding lovely things for people makes me happy. Quality is massively important to me and I want my customers to feel comfortably stylish and inspired by the clothes that I sell.
Reusing where possible, adding pieces into our wardrobe that brings the old back to life alongside the new. This is my vision and what I do when I dress, with lots of old pieces but I also do love a new purchase to style in with my look.
The brands that Love of Lemons stock are all handpicked with time spent looking into their history and origin, making sure that they are sustainable and use good quality products, telling a beautiful story!